Guarantee and Warranty
The total satisfaction of all users
of our Makura Miracle Pillows, Rejuvenator Deluxe
Pillows is our goal.
If you try a pillow and are not satisfied for any reason you may return it for a 100% refund of the purchase price. The full satisfaction guarantee period is 30 days from day you receive it.
While most people love their pillow from the very first night, sometimes the pillow takes some getting used to while your body corrects itself. If you are not comfortable with it right away, you may need to experiment with determining the right amount of buckwheat hull filler. You may even want to use it for just a few hours each night or use it one night and skip a night then use it for two nights etc.
Take whatever time you need to see if it is right for you. All we ask is that you give it a fair chance. Don't just try it one night and think it is not right for you. About half the users love it right away and the other half take a week or so to become accustomed to it.
In total of all responses we have gotten there is a 96.4% satisfaction rate and fewer than 1% of users have ever returned their pillow. There is no other pillow we surveyed with this high of a satisfaction rate. Makura Miracle Pillows, and Rejuvenator Deluxe pillows may be returned in new or used condition. By law, used pillows are not resold, this is why many companies consider all pillow sales final.
Refill hulls, replacement liners, and extra pillow cases are not refundable.
Shipping charges, are not refundable.
See Contact Us page for return shipping address
All pillows include a 90 day warranty against defects in materials and workmanship. If you have any pillow which has a defect return it for repair or replacement at no charge. First class / Priority Mail postage or UPS ground, or FedEx ground shipping charges will be refunded. If you choose air shipping, insurance or certified mail or registered mail, those fees are not refundable.
After 90 days and up to 7 years, if you have any problem with your pillow we will repair or replace for a small nominal fee plus shipping.
Please email [email protected] before returning any pillow for warranty service. We may at our option replace only the defective part (such as a pillow liner), not requiring you the inconvenience of a return.
Makura Miracle Pillow is not liable for incidental or consequential damages due to use or misuse of the pillow. Our liability shall be limited to repair or replacement of the pillow only.
If the pillow is damaged or destroyed by accident or misuse (including but not limited to trying to wash the pillow with the hull filling in it), we may at our option replace the pillow or a portion thereof at a discounted price.